The 3 Sisters Spa

Spa Policies

Please take a moment to review our policies before your visit. Thank you for your patience and understanding!

Scheduling Guidelines

Please give me a 24–48-hour notice of cancellation by calling the spa phone number and leaving a voicemail or text message. This helps other clients who may be on a cancellation list and want to get in sooner.
If a client doesn't respond to the confirmation text messages, phone calls, or emails for an upcoming appointment, I will automatically cancel it so that someone else can make an online appointment request.
If someone no-calls and no-shows a few times, or is constantly rescheduling a good portion of their appointments, I will need to keep a credit card on file. After that, if they cancel in less than 24 hours, they will be fined 50% of the service they scheduled.
If someone schedules an appointment that is two or more hours and then tries to cancel in less than 24 hours, they will need to put a credit card on file if they choose to reschedule. After that, if they cancel in less than 24 hours of their next appointment, they will be fined half the price of the procedure.
Please keep in mind that all online appointment requests must first be approved by the owner before you come in.
If you are running late, I can't always guarantee that I can make up for the time lost, especially if another client is scheduled right after you. Anyone who is 15 minutes late will need to be rescheduled — this includes the time it takes to fill out paperwork. For lash extension or facial services, time will be deducted from the appointment and there will be no price adjustment.

I try my best to make this a family-friendly spa. Children must be able to be self-entertained for the entire length of the appointment in order to come with their parents. This is a spa environment where other clients are trying to relax or nap during lash extension services. I suggest bringing an iPad and headphones. I do have some items available such as coloring books, colored pencils, playing cards, and puzzle books. Children must stay in the room with us.
Please do not bring any food inside the facial spa, and all beverages must have a lid.
Accepted payment types: any credit card, debit card, cash, and Apple Pay.
There are no reimbursements or partial reimbursements on any of the lash and brow services provided at the spa.

Lash extension clients switching to my spa for a fill will always need to book a 90-minute fill. Whenever a lash tech is taking over someone else's work, extra time is needed to ensure every extension is applied correctly and that no lashes are stuck together. I will not apply any extensions until I make the necessary corrections.
Whenever any client goes over three weeks without a fill, a 90-minute fill is required. If they go 5–6 weeks without a fill, they will need to pay for a full set of lash extensions.
I will strongly advise against extensions that are too long or have extremely thick fans if your natural lashes are fragile or not long enough. Clients who go against my advice or fail to follow aftercare instructions will jeopardize the health of their natural lashes.
For lash and brow tints, you must notify the spa within one week if the esthetician missed any spots, or within three weeks if the tint didn't last long enough. Pictures must be provided. Anything after that will not count.
For brow laminations, contact the spa within 5 weeks if the treatment didn't last long enough. I will redo the tint for free.
Allergic reactions are common since the eyes are the most sensitive part of the body. If this happens, the spa is not responsible for reimbursing you for services paid. It is advised that you take an antihistamine and wait a few days for your eyes to calm down. Sensitive glues are available at the spa. You can also schedule a 30-minute test patch for $30.

If you have an allergic reaction to any retail products purchased or any skin care treatments, please contact me immediately with pictures sent via text or email.
For first-time skin care clients, you must do a regular chemical peel before adding on microdermabrasion, microneedling, dermaplaning, or a spa-grade facial mask.
Clients are required to follow all aftercare instructions for chemical peels until they have finished peeling and are completely healed. If you lose the printout, please call or message me immediately so I can email it to you.

There are no returns on any skin care products purchased at the spa, and no exchanges on products that were on sale.
Regular-priced retail items can be exchanged for other skin care products as long as they are unopened, in original packaging, and a receipt is provided. The item must have been purchased at The 3 Sisters Spa, and exchanges must be made within one month of the purchase date.
The buyer is responsible for returning the item to the spa or paying for shipping back, including obtaining a tracking number. Please notify the owner before returning any item.
Please note that not every skincare product may be available for pick-up at the spa. You are welcome to call or text with any questions. Special orders can be made if an item is not in stock. Orders of $100 or more qualify for free shipping; otherwise a $10 shipping charge applies.
Spa gift cards or store credit can be used to purchase any service or retail product sold at the spa. They must be redeemed within four months of purchase and cannot be redeemed for cash or applied as payment to any account unless required by law. If you purchase from a reseller, you do so at your own risk, as cards sold by a reseller may not have any value.

Questions about our policies? We're happy to help.